Shipping policy

🚚 Shipping & Delivery Information

Processing Time

Every order from Kay’s Aroma is lovingly hand-poured and packed with care.

Please allow up to 5 business days for your order to be prepared.

We appreciate your patience as we ensure every item meets our quality promise before it reaches you.

Shipping Rates & Delivery Times

We offer a flat-rate shipping fee of $11 Australia-wide and free shipping if your order value is above $99.
Delivery times may vary depending on your location, but rest assured — your parcel will be on its way as soon as it’s ready.

Order Tracking

Once your order has been shipped, you’ll receive a confirmation email with tracking details.
Simply follow the link in your email to track your order’s journey from our studio to your doorstep.

International Shipping

At this stage, we do not offer international shipping. Our focus remains on sharing our handcrafted creations within Australia.

Shipping Delays

As a small handmade business, we take great care with every order.
During peak seasons or unexpected events — such as extreme weather or postal delays — processing and delivery times may take a little longer. We truly appreciate your understanding and patience.

Contact Us

If you have any questions or need help with your order, please reach out at hello@kaysaroma.com.au.
We’re always happy to assist and ensure your experience with Kay’s Aroma is as delightful as the scents we create.